Mercedes-Benz

Careers

Shine with the Star!

A bright future that can't be missed.

Whether you are a seasoned professional or aspiring to be one, Hap Seng Star can offer you a rewarding and challenging career. To meet our long-term growth objective, we are continuously seeking committed and talented individuals to join our team.

We are looking for people who have the right attitude, experience, drive and the spirit of adventure to be part of our growing team. If you possess these outstanding qualities, and have the right academic qualifications, then you may be the one we are looking for.

We would like to welcome people who are passionate to be part of our award-winning Hap Seng Star team. We welcome you to submit detailed resume with a passport size photograph (n.r) to hss@hapseng.com or mail to ;

Human Resource Manager
Hap Seng Star Sdn Bhd
14th Floor, Menara Hap Seng,
Jalan P. Ramlee, 50250 Kuala Lumpur

Kindly contact our HR team at 03-2116 9243/9037 for any enquiries.

Sales Executives

Location
- Iskandar Autohaus
- Melaka Autohaus
- Setia Alam Autohaus
- Kinrara Autohaus
- Balakong Autohaus
- Bukit Tinggi Autohaus
- Kuala Lumpur Autohaus
- Kuching Autohaus
- Miri Autohaus
- Kota Kinabalu Autohaus
Job Description
- To achieve sales target and the required CSI scores.
- Selling cars by understanding and demonstrating characteristics, capabilities, and features; developing and qualifying buyers as well as closing sales.
- Demonstrates Mercedes-Benz products to customers by explaining characteristics, capabilities and features; offer test drives, explaining warranties and services.
- Preparation of the delivery handover and follow-up call on post-delivery.
- Participate in showroom duties and external road show events.
- Any other ad-hoc tasks/duties as assigned.
Job Requirement
- Candidate must possess minimum SPM or Diploma/Degree qualification in any field.
- Minimum 2 years of relevant experience with strong knowledge in automotive.
- Dynamic, self-motivated and energetic go-getter attitude with a strong drive to achieve sales targets.
- Excellent interpersonal and communication skills with good command of English and Bahasa Malaysia.
- Able to converse in Mandarin and other local dialects are desirable.

Service Advisor

Location
- Kinrara Autohaus
- Balakong Autohaus
- Melaka Autohaus
Job Description
- Advise customers on repair work and regular service maintenance.
- Promote after sales services and products in a dedicated, service-oriented and professional manner.
- Provide professional technical advice to customers on repair scope and estimated cost after diagnosis.
- Update customers regularly on vehicle repair status.
- Participate in showroom duties and external road show events.
- Resolve customer complaints and escalate special cases for corrective action.
- Perform follow-up call to customers with pending job on a timely basis.
- Any other ad-hoc tasks/duties as assigned.
Job Requirement
- Candidate must possess minimum Diploma in Business Administration, Automotive Engineering, Hospitality Management or related disciplines.
- Minimum 1 year of working experience in customer service environment.
- Excellent interpersonal and communication skills with good command of English and Bahasa Malaysia.
- Able to converse in Mandarin or other local dialects are desirable.
- Dynamic, self-motivated and energetic go-getter with a strongpassion for cars and able to demonstrate excellent customer service disposition.

Customer Service Assistant

Location
- Kinrara Pre-owned Centre
- Kuala Lumpur Autohaus
- Jalan Ipoh Autohaus
- Kota Kinabalu Autohaus
Job Description
- Welcome visitors in accordance with Hap Seng Star’s standard greetings and direct them appropriately, notify personnel of visitors’ arrival, maintain showroom facilities as well as telecommunication systems.
- Assist Sales Managers in generating reports, data input and filing system.
- Assist in sales-related activities including events and road shows internally and externally.
- Manage showroom merchandise sales and stock management.
- Manage and replenish coffee lounge supplies.
- Assist Sales Managers for CSI and CRM related activities such as customer data maintenance, campaigns, etc.
- Maintains the cleanliness of reception area by complying with procedures, rules and regulations.
- Any other ad-hoc tasks/duties as assigned.
Job Requirement
- Candidate must possess minimum SPM or Diploma qualification in Hospitality / Tourism / Hotel Management or equivalent.
- Minimum 1-2 years of working experience involving guestrelations.
- Good communication skills in English is mandatory.
- Well-groomed, possess good social etiquette, self-disciplined, pleasant, polite and tactful.

Technician

Location
- Kota Kinabalu Autohaus
- Kinrara Autohaus
Job Description
- Perform jobs assigned by Team Leader in accordance with Mercedes-Benz Malaysia (MBM) guidelines.
- Ensure that quality of workmanship is produced, service and repair jobs are completed and vehicles are safe before delivery to customers.
- Carry out repair and maintenance work according to repair order or instructions from Team Leader.
- Perform jobs with the use of correct tools or special tools according to guidelines and MBM standard flat rate time.
- Inform Team Leader on any deviations or additional repair work clock “ON” of repair order before starting work and clock “OFF” when work is completed or interrupted.
- Correct application of diagnostic testing equipment.
- Provide documents required for warranty claims.
- Return defective parts to warranty department if job is still under warranty.
- Ensure compliance of existing workshop standards/rules and safety regulations.
- Maintain cleanliness of work bays and customer vehicles.
- Ensure all tools and equipment are properly used and kept after using.
- Any other ad-hoc tasks/duties assigned.
Job Requirement
- Candidate must possess minimum SPM or Professional Certificate/Diploma in Automotive field or equivalent.
- Minimum 3 years of working experience in the related field, preferably in servicing and maintaining passenger and commercial vehicles.

Digital Marketing

Location
Menara Hap Seng, Jalan P. Ramlee
Responsibilities:
- Primary job function includes planning, organizing and execute nationwide digital marketing campaigns in order to create awareness of Hap Seng Star brand among social media users.
- To update and improve web page conversion and its traffic, as well as to create good customer engagement on social media platform.
- Responsible to increase customer retention rate via social media postings and generate prospects.
- Responsible to manage on-going digital touchpoint which includes web page, email marketing, social media communications, art direction, budget optimization and execute successful digital campaign.
- To do copywriting and content creation both still and video as well as reports preparation.
Requirements:
- Candidate must possess at least Diploma or Degree in Marketing / Multimedia Communication / Digital Marketing.
- Minimum 1-2 years of experience in digital marketing is required for this position.
- Proficient in graphic software Adobe system illustrator / cloud and Microsoft Office.
- Possess good writing skills and proficient in Bahasa Malaysia and English. Ability to write in other languages i.e. Mandarin / Tamil will be an added advantage.
- 1 full-time position is available at Menara Hap Seng, Jalan P. Ramlee.
* Only shortlisted candidates will be contacted.