Careers

Shine with the Star!

A bright future that can't be missed.

Whether you are a seasoned professional or aspiring to be one, Hap Seng Star can offer you a rewarding and challenging career. To meet our long-term growth objective, we are continuously seeking committed and talented individuals to join our team.

We are looking for people who have the right attitude, experience, drive and the spirit of adventure to be part of our growing team. If you possess these outstanding qualities, and have the right academic qualifications, then you may be the one we are looking for.

We would like to welcome people who are passionate to be part of our award-winning Hap Seng Star team.We welcome you to submit detailed resume with a passport size photograph (n.r) to hss@hapseng.com.my or mail to ;

Human Resource Manager
Hap Seng Star Sdn Bhd
15, Jalan Sultan Ismail
50250 Kuala Lumpur

No

Position

Location

No of Vacancies

Job Scope

1

Account Executive (Commercial Vehicle)

Bandar Kinrara

1

· Overlooking Sales & Purchase (Account Receivable & Account Payable) functions.

· To handling treasury functions.

· Till Reconciliation.

2

Administration Assistant ( After Sales)

Jalan Ipoh

1

· To perform general office admin and to assist cashier.

· To monitor staff attendance & leave management.

· To monitor & distribute employee uniform.

· To oversee maintenance & upkeep of building.

3

Assistant Manager / Executive - Service

Jalan Ipoh

1

· To assist in achieving the yearly vehicle throughput, service turnover and profitability.

· To assist and supervise in diagnostic problems and attend to customer disputes id required.

· To assist and provide recommendation to Management on initiatives for service advisers to achieve high level of reception service.

4

Admin Assistant cum Cashier

Jalan Ipoh

1

· Prepare all types of billing for all repair order.

· Collection of payment for both cash and via credit card from customers.

· To ensure all daily cash collection and credit card transactions are deposited into security safety box for safe keeping.

· To record into DMS Customer feedback forms & service voucher

5

Customer Service Assistant (Pick Up & Delivery)

Balakong, Kinrara, Jalan Ipoh

5

· To perform pick-up, delivery and shuttle service.

· To coordinate closely with frontline, workshop and team in keeping with pick-up and delivery datelines.

6

Customer Service Assistant (Front Desk / After Sales)

Bandar Kinrara, Jalan Ipoh, Kuala Lumpur

6

· Deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all customers, with the aim of retaining and attracting new customers.

· Answer telephone calls and transfer it to the respective persons.

· Deal with all enquiries and fulfil all reasonable requests from customers in a professional and courteous manner in person or over the telephone.

· Assist in keeping the reception area clean and tidy at all times.

· Assist in managing product merchandise.

· Assist in explaining and demonstrating products to customer.

7

Customer Service Consultant (Passenger Cars)

Bandar Kinrara, Balakong, Jalan Ipoh

6

· Advise customers on repair work and regular service maintenance.

· Promote After-Sales services and products in a dedicated, service-oriented and professional manner.

· Provide professional technical advice to customers on repair scope and estimated cost after diagnosis.

· Perform follow-up call to customers with pending job on a timely basis.

· Resolve customer complaints and escalate special cases for corrective action.

· Update customers regularly on vehicle repair status.

8

Customer Service Consultant (Commercial Vehicles)

Bandar Kinrara

1

· Advise customers on repair work and regular service maintenance.

· Promote After-Sales services and products in a dedicated, service-oriented and professional manner.

· Provide professional technical advice to customers on repair scope and estimated cost after diagnosis.

· Perform follow-up call to customers with pending job on a timely basis.

· Resolve customer complaints and escalate special cases for corrective action.

· Update customers regularly on vehicle repair status.

9

Customer Service Consultant (Body & Paint)

Balakong

1

· Attend and brief to customer on the required documents based on the Insurance Claim Document Checklist.

· To confirm with customer on the date and time of the vehicle accident repair.

· To conduct inspection of accident vehicle together with the customer.

10

Deputy Manager – Parts Operations

Bandar Kinrara

1

· To monitor the overall parts operations include service level, inventory level, parts verification process, parts ordering process and others.

· To ensure merchandises are in well arrangement & all communication tools are proper updated.

· To prepare spare parts report on weekly and monthly basis to management.

· To ensure the department is comply with the SOP and the dealer standard.

11

Executive - Administration

Bandar Kinrara

1

· Update and monitor employees' attendance record and leave management.

· Perform the role of ISO Document Controller for ISO 9001 & 1400

· Administer office and building maintenance, office procurement, correspondence management, Meeting and Travel coordination and record management.

· Oversee and control petty cash.

8Prepare summary for supplier invoices before verification.

12

Parts Assistant

Balakong, Jalan Ipoh, Kinrara

3

· To assist in all type of administration jobs at workshop counter and warehouse.

· To provide courteous and efficient service to the customer and workshop.

· To provide quotation to the customer and workshop.

· To maintain proper record of all parts received and stored.

13

Sales Executive

(Pre - Owned Cars)

Balakong, Kuantan

5

· To provide customers with information and solutions on product and services to meet their needs and desires.

· Delivery of Ore-Owned vehicles and follow-up after delivery.

· Build and expand customer database to achieve sales quota.

· Establish and maintain a personal and lifelong contract and relationship with customers.

· Achieve high customer satisfaction and keep them loyal to Mercedes brand.

16

Sales Executive (Commercial Vehicle)

Kuantan

1

· To provide customers with information and solutions on product and services to meet their needs and desires.

· Delivery of new vehicles and follow-up after delivery.

· Build and expand customer database to achieve sales quota.

· Establish and maintain a personal and lifelong contract and relationship with customers.

· Achieve high customer satisfaction and keep them loyal to Mercedes brand.

17

Sales Executive (Passenger Car)

Kuala Lumpur, Jalan Ipoh, Balakong, Miri

12

· To provide customers with information and solutions on product and services to meet their needs and desires.

· Delivery of new vehicles and follow-up after delivery.

· Build and expand customer database to achieve sales quota.

· Attend to showroom duties.

· Establish and maintain a personal and lifelong contract and relationship with customers.

· Achieve high customer satisfaction and keep them loyal to Mercedes brand.

18

Senior Executive – Sales Administration

Jalan Ipoh

1

· Provide administrative support to the Sales Department and Branch administration operations.

· Handle all documentations relating to vehicle sales in the sales office and showroom promptly, accurately and efficiently.

· Prepare and generate monthly reports as well as monitor the renewal of vehicles road tax and insurance.

19

Tea Lady

Bandar Kinrara, Jalan Ipoh

2

· To greet customer promptly and courteously address customer enquiries.

· To serve customer with drinks, snack food & reading material in courteous manner.

· To wash & clean all cutleries.

· To ensure pantry are in clean and good conditions.

20

Team Leader

Jalan Ipoh

2

· To allocate jobs assigned by Progress Controller to technicians according to their experience, knowledge & skills.

· To monitor quality of jobs and final control to achieve Fixed First Visit (FFV) targets.

· To responsible for effective diagnosis of vehicle fault.

· To analyze and carry out counter measures on come-back jobs.

21

Technician (Passenger Cars)

Jalan Ipoh

8

· Perform maintenance and repair services according to Principal’s Workshop Processes requirements.

· Ensure quality workmanship in achieving operational excellence.

· Ensure full compliance to ISO 9000 & ISO 14000 requirements and safety regulations.

· Maintain a safe and healthy working environment in compliance with Health & Safety requirements.

· Maintain cleanliness of tools, work bays and customer vehicles.