My Service

At Mercedes-Benz, we believe in taking a more personalizedapproach when it comes to customer care. That's why we'retailoring our services to meet your individual needs, and goingthe extra mile to show you how much we appreciate yourbusiness. It's what My Service is all about, and what valuedcustomers like you deserve.

Mercedes-Benz My Service is designed & created around you –the flexible options that give you the choice of how we can bestmeet your service, maintenance & repair needs.

With Star Lounge, Premier Express*, Door To Door* and Drop &Go* options, we are always at your service.

* Available at Hap Seng Star (Klang Valley)
* Terms & Conditions Apply

Make the most of our facilities whilst your Mercedes-Benz is being taken care of by our qualified specialist.

Simply sit back & relax in comfort with a cup of teh tarik and nasi lemak on us, enjoy reading materials such as newspaper & magazines, watching TV program or access to the FREE Wi-Fi, you can catch up with your world in the Comfort Zone.

Alternatively, you may approach your Service Advisor for assistance in making transportation arrangements if needed.

We understand that time is one of your most sacred commodities. Which is why we value their time as much as you do.

With our Premier Express service, you can have your Mercedes-Benz routine maintenance service completed in an hour or less.

Service A - 30 Minutes

Service B - 60 Minutes

With fixed appointment, you and your Mercedes-Benz will be taken care by a team of dedicated experts, which includes a dedicated Service Advisor and a team of two (2) Technical Specialists at every dedicated workbay.

Our preparations starts from your appointment date. All service parts will be prepared one-day in advance to speed up the entire service process.

What's more! You will enjoy MYR50.00 when you arrive on-time.

* Available at Hap Seng Star (Klang Valley)
* Terms & Conditions apply

We understand that it's sometimes simply not convenient to bring your Mercedes-Benz to us. That's why we created the Door to Door Service. It's total convenience and absolute ease for you.

We will collect your Mercedes-Benz from your preferred location. Upon completion of the work, your Mercedes-Benz will be delivered back to you.

Your Mercedes-Benz, during the Door to Door transition, will be insured by your Mercedes-Benz Authorised Dealership.

This service is available up to 30km driving distance from our Service Centre at MYR50.00 per way.

All you need to do is just contact us to fix an appointment.

* Available at Hap Seng Star (Klang Valley)
* Terms & Conditions apply.

With the Drop & Go option, you are able to get on with your schedule with minimum fuss.

Just drop off your Mercedes-Benz any time our of our opening hours, leave your key with us and we will have it ready to go again for your collection at your convenience.

Mon - Sat : 6.00am - 8.00am and 6.00pm - 10.00pm

Sun - PH : 6.00am - 10.00pm

If you would like to drop your car off before or after business hours, simply:

Step 1: Park the vehicle in the designated parking lot

Step 2: Fill in the agreement form to authorise the work

Step 3: Place the car key in the envelope together with the completed agreement form and seal it

Step 4: Hand the envelope to the dedicated security guard

* Available at Hap Seng Star (Klang Valley)
* Terms & conditions apply